Comments,Concerns,Complaints

Skreen Family Practice Comments and Concerns Procedure

At Skreen Family Practice we are committed to providing quality care to our patients. We view complaints as an opportunity to learn & improve patient care & practice standards for the future. Your comments, concerns or complaints are welcomed.

What will happen next?

We will send you a letter acknowledging receipt of your complaint within five working days of receiving it, enclosing a copy of our detailed Complaints Policy, and we will ask you how you would like us to communicate with you. .
We will then look into your complaint in an open and honest way, including a review by the Practice Manager and one of the senior doctors or the nurse, as appropriate.
You may be invited to meet us at the practice to discuss and hopefully resolve the issue at hand. We will write to you within thirty days to confirm what took place and any solutions, recommendations or outcomes advised. Should this time frame need expanding, we will contact you in the interim explaining why.

Our policy at Skreen Family Practice is:

To provide a fair complaints procedure, which is clear and easy to use.
To ensure that all staff at Skreen Family Practice know what to do if a patient wishes to make a complaint.
To ensure all complaints are investigated fairly and in a timely manner.
To ensure that complaints are, wherever possible, resolved and that a positive relationship remains between the parties involved.
To gather information which helps us to improve the care and services we provide to our patients.
To make sure your dealings with us in the future do not suffer just because you have made a complaint.

Please do not hesitate to contact us if you have any questions or concerns in regards to any of this information.

Comments/Concerns/Complaints Form Here